Backbase

Whether assessing readiness for a Backbase project, planning a MVP, struggling with costly project overruns, or simply starting the next phase with the Backbase SME or Digital Engage solutions, TDigitalA can help realize immediate ROI by achieving faster go-live.

True to our mission, we are always looking to help our clients achieve their digital transformation goals faster. Our game changing optimized services model is at the core of our Backbase delivery strategy. We lower the risk through our collaborative approach and sprint or feature based pricing, while bringing huge cost-savings by deploying shared resources in a hybrid (onshore-nearshore) delivery model.

What

As your implementation partner, we will help define the scope and goals of the transformation, designing new customer journeys, planning the end-to-end transformation addressing all business and technology workstreams, and deploying seasoned Backbase resources on-demand to develop and customize the product.

Click Image to enlarge

How

We bring our domain expertise and best practices by embedding a Backbase Subject Matter Expert in the project team.

Because too many Backbase projects have seen years of wasted effort and millions of dollars spent on failed implementations due to mismatched expectations (poor scoping) and lack of appreciation of the Backbase platform, both its potential as well as limitations.

Here we explain the 7 reasons why a Fintech/Backbase Subject Matter Expert should be part of the Backbase Project team:

Understand Market Strategy : FinTech industry experience to understand competitors/ market strategy & give customer an enjoyable user experience producto.
Create Strategy: Document requirements with omnichannel strategy in mind. This requires a deep understanding across the Backbase Engagement platform:

Digital Banking (Retail, Business Banking/SME, Wealth)

Digital Onboarding

Digital Engage

Digital lending

1. Support Digital Org & Culture by training & supporting contact center department until employee app fully supports all customer inquiries.
2. Scan for Innovation to Identify new thirdparty platforms & services to integrate with Backbase.
3. Align Roadmap by following Backbase future Roadmap/ new feature release ahead of time to align with Bank’s product roadmap.
4. Determine Impact of “Adopt Only” model: Putting forth limitations of out of the box Backbase solution to level set realistic product expectations. For example, “Edit” a payee and “Create or Edit” a recurring bill payment features are only supported by the web journeys.
5. Eliminate strenuous Inception Workshops: Save time & effort required from operation personnels from attending 6-8 weeks of Inception workshop.

We help address key challenges faced at every stage of a Backbase implementation that can potentially derail your project:

Business Requirements- Scope & Goals:

Building Product Roadmap: Keeping a pulse on Backbase future Roadmap/ new feature releases and proactively align it with your product roadmap.

Impact on Business Requirements: Limited out of the box Backbase features impacts the way business requirements are delivered.

Documentation of requirements requires omnichannel strategy in mind to build applications on Backbase Engagement Platforms.

Digital Banking (Retail, Small Business)
Digital Assist
Digital Onboarding
Digital Engage
Digital lending

Construction: (Configuration, Front and Backend Customization, Integration)

Understanding UI/UX Journeys: Each product feature is predefined and any modifications to UI journeys/navigation require customization.

Configurating the Backbase Model Bank: The out of the box Backbase product or the Model Bank has a series of important configurations such as masking, security devices, single sign on, step up, etc. All these need to be built by backend engineering team with deep technical knowledge of Backbase.

Platform microservices changes: there’s a set of microservices organized very especifically to the backbase platform, management and integration services. As the projects and adoptions advance, it’s very important to understad the design of this services, for the modifications needed.

API Integration: the main reason the platform adoption works is mostly dependable of the accuracy the APIs held by the bank are respecting to the API catalog specified by backbase, there’s a very specific high coupling needed by the modelbank platform, having this in account is a backend responsability.

Release Support & Deployment:

We help prepare for a successful go-live with quality assessment and release support, (DevOps, Release Management, CI/CD). Throughout the construction phase, we will have several quality checkpoints to ensure stability, fixing critical issues or defects, high performance, and compliance with basic security standards.

Additionally, we can provide QA as a Service, tailored for Backbase implementation:

Advisory Services: Readiness Assessment, Testing Strategy and Plan

Performance Metrics and Reports (as not all Backbase products have published performance benchmarks or per the volume specifications of each client)

Integrated Testing framework (end to end) – for a composite application (between BB and Client-side Apps). While Backbase has it testing framework, it does not have a ready framework for addressing each client’s unique approach. We can provide an integrated testing framework.

Automation of Load and Performance Testing of APIs: (REST Assured with Selenium or Cucumber based ready to use automation framework) - Quick response based on client demand.

Testing Scripts, Artefacts
Data set up and data driven test.
Generating reports, Testing Artifacts
Create Batch files.
Open-Source Tools- JMeter
Create a staging environment for API testing. Non- functional apps – An on-demand testing lab with JMeter integrated with Jenkins)

Smoke Testing for UI or any build for stability of the basic functionality by executing a test suite.

Continuous Testing.

Beyond Go-Live:

On-going post-live Support

Any improvements or iterations to the MVP and or customized solution in terms of additional functional and/or technical features, performance, 3^rd party integrations, etc.

Upgrades

Backbase version upgrades can get tricky and demands an in-depth understanding of the technical and functional aspects of the platform. We can help you with:

Impact assessment
Define upgrade process and steps and dependencies.
Execute Timeboxed upgrades Proof of Concept

Contact

Head office address:

411 Harrold St Apt 1108 Fort Worth, TX 76107

Call Us:

940-329-3170

Message